Delivery and Returns

Orders are dispatched from our UK warehouse Monday to Friday.

Standard Delivery: Orders will be delivered by Royal Mail to UK addresses, and by a local carrier to international addresses. Weight and value restrictions do apply.

Express Delivery: Orders will be delivered by Parcelforce and will be assigned a tracking number. A signature will be required on delivery and if for any reason an item cannot be delivered, a card will be left at the delivery address and the package will be returned to the local depot for collection or re-delivery. Any items not collected will be returned to us, and you may be liable for re-delivery charges.

To arrange delivery via British Forces Post Office (BFPO) please telephone Customer Services on (44) 0845 330 2898 or e-mail [email protected]

General Delivery Times
 

Location

Royal Mail Standard Delivery

Cost

Parcelforce Express Tracked Delivery

Cost

UK (except IRL)

7 Working Days

£4.95

3 Working Days

£8.50

Europe

10 Working Days

£15.00

7 Working Days

£25.00

USA and Canada

15 Working Days

£20.00

7 Working Days

£40.00

Rest of World

20 Working Days

£30.00

10 Working Days

£55.00

royal christmas garland

Christmas Delivery Dates
 

Last order dates for Christmas 2019 - Please order before these dates to ensure delivery by 24th December.

Location

Royal Mail Standard Delivery

Parcelforce Express Tracked Delivery

UK (except IRL)

Mon 16th Dec

Thurs 19th Dec

Europe

Mon 9th Dec

Thurs 12th Dec

USA and Canada

Mon 9th Dec

Thurs 12th Dec

Rest of World

Mon 2nd Dec

Thurs 5th Dec

 

  • UK (except IRL)
  • Standard: Mon 16th Dec
    Express: Thurs 19th Dec
  • Europe
  • Standard: Mon 9th Dec
    Express: Thurs 12th Dec
  • USA and Canada
  • Standard: Mon 9th Dec
    Express: Thurs 12th Dec
  • Rest of World
  • Standard: Mon 2nd Dec
    Express: Thurs 5th Dec
  • UK (except IRL)
  • Standard: £4.95
    7 Working Days
  • Express: £8.50
    3 Working Days
  • Europe
  • Standard: £15.00
    10 Working Days
  • Express: £25.00
    7 Working Days
  • USA and Canada
  • Standard: £20.00
    15 Working Days
  • Express: £40.00
    7 Working Days
  • Rest of World
  • Standard: £30.00
    20 Working Days
  • Express: £55.00
    10 Working Days

Royal Collection Trust Shop offers free returns on all UK deliveries. We do not accept returned items at our shops. Items must be returned with the sales invoice within 28 days of the purchase date. Due to hygiene reasons, pierced earrings cannot be returned unless they are faulty.

In the unlikely event of non-delivery of your order, we must be notified within 28 days of the purchase date.

We strongly recommend that you retain your receipt from the local carrier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. All returns should be sent to:

Royal Collection Enterprises
Stable Yard Cottage West
Royal Gardens Home Park
Windsor
SL4 2JQ
United Kingdom