The Royal Gift Shop
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FREQUENTLY ASKED QUESTIONS
  • Online Purchases
  • In Store
  • HOW CAN I TRACK MY ORDER?
  • Please visit our Track Your Order page and follow the instructions.
  • HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACED AN ORDER?
  • We will send you an email to acknowledge that we have received your order. You can track your parcel online by clicking the link shown on your email or by signing in to your online account and selecting 'Order History'.
    Please see our Terms & Conditions for further information on how to place an order online.
  • DO YOU SHIP INTERNATIONALLY?
  • Please visit our International Shopping section of our Online FAQs for more information.
  • HOW DO I RETURN AN ITEM FOR AN EXCHANGE OR REFUND?
  • Please see our Delivery & Returns page for information on how to return your products.
  • HOW DO I CANCEL OR CHANGE AN ORDER?
  • Please contact our Customer Loyalty team should you wish to cancel or amend your order and a member of the team will guide you through the process.
    Please see our Terms & Conditions for further information on your cancellation rights.
  • WHAT ARE YOUR OPENING HOURS?
  • See our stores page here for opening hours
  • DO YOU HAVE DISABLED ACCESS?
  • Our shops are easily accessible to wheelchair users via any of the front doors.