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FREQUENTLY ASKED QUESTIONS
  • Online Purchases
  • In Store
  • HOW CAN I TRACK MY ORDER?
  • Once your order is dispatched from our warehouse, you will automatically receive an email with your tracking number. Please note that tracking is only available for orders wherein the Parcelforce shipping option was selected.
  • HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACED AN ORDER?
  • We will send you an email to acknowledge that we have received your order. If you are logged into your customer account when placing your order, it will be visible in the 'Order History' section of your account.
    Please see our Terms & Conditions for further information on how to place an order online.
  • DO YOU SHIP INTERNATIONALLY?
  • Yes, we do ship internationally. For more information about our various shipping options, please visit the 'Delivery' page of our website.
  • HOW DO I RETURN AN ITEM FOR A REFUND?
  • If you wish to return an item, please contact our Customer Service team via the 'Contact Us' page of our website.
  • HOW DO I CANCEL AN ORDER?
  • Once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel within 28 days.
    Please see our Terms & Conditions for further information on your cancellation rights.
  • HOW CAN I VISIT THE ROYAL PALACES AND GALLERIES?
  • Royal Collection Trust looks after the Royal Collection, one of the most important art collections in the world, and manages the public opening of the official residences of Her Majesty The Queen. Visit the Royal Collection Trust website here for more information about planning your visit, booking tickets and upcoming exhibitions.
    • WHAT ARE YOUR OPENING HOURS?
    • Visit our 'Store Locator' page for shop information including opening hours.
    • DO YOU HAVE DISABLED ACCESS?
    • Our shops are easily accessible to wheelchair users via any of the front doors.