How can we help
Please see below for Frequently Asked Questions. If your query is not listed below, please get in touch with our customer services team, contact details are listed on this page.
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Orders
How can I track my order?
Once your order is dispatched from our warehouse, you will automatically receive an email with your tracking number. Please note that tracking is only available for orders wherein the DHL shipping option was selected.
How do I know that I have successfully placed an order?
We will send you an email to acknowledge that we have received your order. If you are logged into your customer account when placing your order, it will be visible in the 'Order History' section of your account. Please see our Terms & Conditions here for further information on how to place an order online.
In Store
How can I visit the royal palaces and galleries?
Royal Collection Trust looks after the Royal Collection, one of the most important art collections in the world, and manages the public opening of the official residences of His Majesty The King. Visit the Royal Collection Trust website for more information about planning your visit, booking tickets and upcoming exhibitions.
What are your opening hours?
Visit our Store Locator page for shop information including opening hours.
Do you have disabled access?
Our shops are easily accessible to wheelchair users via any of the front doors.
Contact us
Has something not been addressed?
In Store
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GET IN TOUCH WITH CUSTOMER SERVICES
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