Privacy Policy

Privacy and security

Your privacy is extremely important to us. Our Privacy Notice outlines the way in which we gather and use information relating to you.  Any personal information we gather from you will be used in accordance with the Data Protection Act 2018 and in accordance with the policy of the Royal Household.

What is a cookie?

A cookie is a small, often encrypted, text file, which is created on your device when you visit a website that uses cookies. This file is stored on your device's hard drive, and is read by your web browser. Contrary to what many people may believe, this file is not a virus and it cannot harm your computer.

How are cookies used?

Cookies are used to perform a variety of functions. These can be categorised as below.

Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies These cookies collect information about how you use a website and report any error messages from relevant webpages. For example website owners will use performance cookies to follow which webpages you’ve read to determine which parts of a website are most engaging. Information collected using these cookies is aggregated and therefore anonymous. In general, these cookies are used to help improve how a website works from both a user and technical perspective.

Functionality cookies These cookies allow websites to remember choices you make (for example, your user name, language or the region you are in) and provide enhanced, more personal features such as local weather reports. These cookies can also be used to remember changes you have made to text size, fonts and other parts of webpages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website owner’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to website functionality provided by the other organisation.

How long do cookies last?

Depending on their use, cookies can last for different lengths of time.

Session cookies are created temporarily and are only stored for as long as you browse the website. They expire as soon as you leave the website or when you close your web browser.

Persistent cookies remain on your device for a fixed period of time which is defined within the cookie. This allows the website to recognise your device again when you return to that website from your device.

Who sets the cookie?

First party cookies are set by the website that you are visiting and can only be read by that website.

Third party cookies are set by an entity other than the owner of the website. This might be for the purposes of advertising, website measurement, or being able to watch a video on the website.

What are flash cookies?

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash. Have a look at Adobe's website if you want to control Flash cookies on your device. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

What is a web becon?

Web beacons, sometimes referred to as ‘web bugs’, are small single-pixel transparent image files. They allow website owners to know when a visitor has reached their website and are used in conjunction with cookies to allow further website tracking. These files are not viruses and are useful in helping website owners to make your web-browsing experience better.

Managing cookies

Most web browsers are pre-set to accept cookies but if you prefer not to receive cookies, you can adjust your browser settings to refuse cookies, or to warn you when they are being used. If you have a little more time and knowledge, you can allow only certain ‘trusted’ websites to store cookies on your device.

It’s worth bearing in mind that if you decide to delete all your cookies, then you will probably have to re-enter all your usernames and passwords on all the sites that you visit, which you previously didn’t have to do. Cookies can be a real asset to your web-browsing experience.

The Information Commissioner’s Office (https://ico.org.uk/) provides some advice about cookies and their use, as does About Cookies (www.aboutcookies.org), which is run by the law firm Pinsent Masons. This website provides more information about cookies and shows you how to remove cookies or allow those trusted websites to store their cookies on your device.

Cookies used on our website

The aim of the cookies list below is to provide you with an understanding as to what types of cookies we use on our website.

We have tried to cover all cookies in this list that we or our technology partners use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies, please contact us and let us know.

 Cookie Name  Cookie Description
CART

The association with the customer's shopping cart.

CATEGORY_INFO

Stores the category info on the page to load pages faster.

COMPARE

The items  in the customer's Compare Products list.

CUSTOMER

An encrypted version of the shopper's customer ID.

CUSTOMER_AUTH

Indicates if the customer are currently logged in to the store.

CUSTOMER_INFO

An encrypted version of the shopper's customer group.

EXTERNAL_NO_CACHE

Indicates if caching is disabled or enabled.

FRONTEND

The customer's session ID.

GUEST-VIEW

Determines if guests can edit their orders.

LAST_CATEGORY

The last category visited by the shopper.

LAST_PRODUCT

The most recent product  viewed by the shopper.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates if the cache can be used to store information.

PERSISTENT_SHOPPING_CART

A link to information about the shopper's cart and viewing history.

RECENTLYCOMPARED

Items recently compared b the shopper.

STF

Information on products the shopper has emailed to friends.

STORE

The store view or language chosen by the shopper.

USER_ALLOWED_SAVE_COOKIE

Indicates if the shopper allows cookies to be saved.

VIEWED_PRODUCT_IDS

The products recently viewed by the shopper.

WISHLIST

An encrypted list of products added to the shopper's wishlist.

WISHLIST_CNT

The number of items in the shopper's wishlist.

_utma

Identifies shoppers and sessions.

_utmb

Determines new sessions/visits.

_utmc

Determines  if the shopper is in a new session/visit.

_utmz

Saves the traffic source or campaign that explains how the shopper reached your site.

__cfduid

Set by the CloudFlare service to identify trusted web traffic.

_ga

Used to identify unique users.

_gat

Limits the collection of data on high traffic sites.

_gid

Stores and updates a unique value for each page visited.

_pk_id.

Determines new and returning visits.

_pk_ses.

Used to track a visitor session.

2c.cId

Stores information on visitor preference.

2c.dId

Stores information on visitor preference.

aw_pop4

Used to track popup interaction.

CACHED_FRONT_FORM_KEY

Stores frontend form key for form validations.

Tracking tags used on our website

In addition to cookies, we also use a number of tracking tags to measure performance. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies, please contact us and let us know.

Facebook Pixel

Facebook Social Plugins

Google Tag Manager

Google Universal Analytics

Google Web Font

Lucky Orange

Matomo (Piwik Analytics)

Pinterest Widget

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