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Teacups and Saucers
privacy is extremely important to us. Our Privacy Notice outlines the way in which we gather and use
information relating to you. Any personal information we gather from you will be used in
accordance with the Data Protection Act 2018 and in accordance with the policy of the Royal Household.
A cookie is a small, often encrypted,
stored on your device's hard drive, and is read by your web browser. Contrary to what many people
may believe, this file is not a virus and it cannot harm your computer.
Cookies are used to perform a variety of functions. These can be
categorised as below.
Strictly necessary cookies These cookies are
essential in order to enable you to move around the website and use its features, such as accessing
secure areas of the website. Without these cookies services you have asked for, like shopping
baskets or e-billing, cannot be provided.
Performance cookies These cookies collect information
about how you use a website and report any error messages from relevant webpages. For example
website owners will use performance cookies to follow which webpages you’ve read to
determine which parts of a website are most engaging. Information collected using these cookies is
aggregated and therefore anonymous. In general, these cookies are used to help improve how a website
works from both a user and technical perspective.
Functionality cookies These cookies allow websites to
remember choices you make (for example, your user name, language or the region you are in) and
provide enhanced, more personal features such as local weather reports. These cookies can also be
used to remember changes you have made to text size, fonts and other parts of webpages that you can
customise. They may also be used to provide services you have asked for such as watching a video.
The information these cookies collect may be anonymised and they cannot track your browsing activity
on other websites.
Targeting or Advertising Cookies These cookies are
used to deliver adverts more relevant to you and your interests. They are also used to limit the
number of times you see an advertisement as well as help measure the effectiveness of advertising
campaigns. They are usually placed by advertising networks with the website owner’s
permission. They remember that you have visited a website and this information is shared with other
organisations such as advertisers. Quite often targeting or advertising cookies will be linked to
website functionality provided by the other organisation.
Depending on their use, cookies can last for different lengths of
Session cookies are created temporarily and are only stored for as long as you browse the
website. They expire as soon as you leave the website or when you close your web browser.
Persistent cookies remain on your device for a fixed period of time which
is defined within the cookie. This allows the website to recognise your device
again when you return to that website from your device.
First party cookies are set by the website that you are visiting and
can only be read by that website.
Third party cookies are set by an entity other than the owner of the website. This might be
for the purposes of advertising, website measurement, or being able to watch a video on the website.
Adobe uses a particular type of cookie called a ‘Local
Shared Object’, which is typically collected if you watch a video for example that uses
the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via
Flash. Please note that these types of cookie will not be found on iPads, which do not support
Flash. Have a look at Adobe's website if you want to control Flash cookies on your device. If you’ve
got a Firefox browser you can also get an add-on to detect and delete Flash cookies.
Web beacons, sometimes referred to as ‘web bugs’, are small
single-pixel transparent image files. They allow website owners to know when a visitor has reached
their website and are used in conjunction with cookies to allow further website tracking. These
files are not viruses and are useful in helping website owners to make your web-browsing experience
browsers are pre-set to accept cookies but if you prefer not to receive cookies, you can adjust your
more time and knowledge, you can allow only certain ‘trusted’ websites to store cookies on your
It’s worth bearing in mind that if you decide to delete all your cookies, then you will probably
have to re-enter all your usernames and passwords on all the sites that you visit, which you
previously didn’t have to do. Cookies can be a real asset to your web-browsing experience.
The Information Commissioner’s Office (https://ico.org.uk/)
provides some advice about cookies and their use, as does About Cookies (www.aboutcookies.org), which is run
by the law firm Pinsent Masons. This website provides more information about cookies and shows
you how to remove cookies or allow those trusted websites to store their cookies on your
of the cookies list below is to provide you with an understanding as to what types of cookies we use
on our website.
We have tried to cover all cookies in this list that we or our technology partners use. Please be
aware that there may be a delay in updating this list. If you do notice any discrepancies,
please contact us and let us know.
The association with the customer's shopping cart.
Stores the category info on the page to load pages faster.
The items in the customer's Compare Products list.
An encrypted version of the shopper's customer ID.
Indicates if the customer are currently logged in to the store.
An encrypted version of the shopper's customer group.
Indicates if caching is disabled or enabled.
The customer's session ID.
Determines if guests can edit their orders.
The last category visited by the shopper.
The most recent product viewed by the shopper.
Indicates whether a new message has been received.
Indicates if the cache can be used to store information.
A link to information about the shopper's cart and viewing
Items recently compared b the shopper.
Information on products the shopper has emailed to friends.
The store view or language chosen by the shopper.
Indicates if the shopper allows cookies to be saved.
The products recently viewed by the shopper.
An encrypted list of products added to the shopper's wishlist.
The number of items in the shopper's wishlist.
Identifies shoppers and sessions.
Determines new sessions/visits.
Determines if the shopper is in a new session/visit.
Saves the traffic source or campaign that explains how the shopper
reached your site.
Set by the CloudFlare service to identify trusted web traffic.
Used to identify unique users.
Limits the collection of data on high traffic sites.
Stores and updates a unique value for each page visited.
Determines new and returning visits.
Used to track a visitor session.
Stores information on visitor preference.
Used to track popup interaction.
Stores frontend form key for form validations.
addition to cookies, we also use a number of tracking tags to measure performance. Please be aware
that there may be a delay in updating this list. If you do notice any discrepancies, please contact us and let us know.
Facebook Social Plugins
Google Tag Manager
Google Universal Analytics
Google Web Font
Matomo (Piwik Analytics)