Privacy Policy

Privacy and security

Your privacy is extremely important to us. Our Privacy Notice outlines the way in which we gather and use information relating to you.  Any personal information we gather from you will be used in accordance with the Data Protection Act 2018 and in accordance with the policy of the Royal Household.

Managing cookies

Most web browsers are pre-set to accept cookies but if you prefer not to receive cookies, you can adjust your browser settings to refuse cookies, or to warn you when they are being used. If you have a little more time and knowledge, you can allow only certain ‘trusted’ websites to store cookies on your device.

It’s worth bearing in mind that if you decide to delete all your cookies, then you will probably have to re-enter all your usernames and passwords on all the sites that you visit, which you previously didn’t have to do. Cookies can be a real asset to your web-browsing experience.

The Information Commissioner’s Office ( provides some advice about cookies and their use, as does About Cookies (, which is run by the law firm Pinsent Masons. This website provides more information about cookies and shows you how to remove cookies or allow those trusted websites to store their cookies on your device.

Cookies used on our website

The aim of the cookies list below is to provide you with an understanding as to what types of cookies we use on our website.

We have tried to cover all cookies in this list that we or our technology partners use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies, please contact us and let us know.

 Cookie Name Cookie Description

The association with the customer's shopping cart.


Stores the category info on the page to load pages faster.


The items  in the customer's Compare Products list.


An encrypted version of the shopper's customer ID.


Indicates if the customer are currently logged in to the store.


An encrypted version of the shopper's customer group.


Indicates if caching is disabled or enabled.


The customer's session ID.


Determines if guests can edit their orders.


The last category visited by the shopper.


The most recent product  viewed by the shopper.


Indicates whether a new message has been received.


Indicates if the cache can be used to store information.


A link to information about the shopper's cart and viewing history.


Items recently compared b the shopper.


Information on products the shopper has emailed to friends.


The store view or language chosen by the shopper.


Indicates if the shopper allows cookies to be saved.


The products recently viewed by the shopper.


An encrypted list of products added to the shopper's wishlist.


The number of items in the shopper's wishlist.


Identifies shoppers and sessions.


Determines new sessions/visits.


Determines  if the shopper is in a new session/visit.


Saves the traffic source or campaign that explains how the shopper reached your site.


Set by the CloudFlare service to identify trusted web traffic.


Used to identify unique users.


Limits the collection of data on high traffic sites.


Stores and updates a unique value for each page visited.


Determines new and returning visits.


Used to track a visitor session.


Stores information on visitor preference.


Stores information on visitor preference.


Used to track popup interaction.


Stores frontend form key for form validations.


Tracking tags used on our website

In addition to cookies, we also use a number of tracking tags to measure performance. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies, please contact us and let us know.

Facebook Pixel

Facebook Social Plugins

Google Tag Manager

Google Universal Analytics

Google Web Font

Lucky Orange

Matomo (Piwik Analytics)

Pinterest Widget