Orders will be delivered by Royal Mail to UK addresses, and by a local carrier to international addresses. Weight and value restrictions do apply. Please note that this is an untracked service.
Orders will be delivered by DHL and will be assigned a tracking number upon dispatch. We recommend that you monitor the tracking information for updates. A signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges. Orders sent on this service cannot be delivered to PO boxes. Shipping rates are determined by weight and volume.
To arrange delivery via British Forces Post Office (BFPO) please telephone Customer Services on (44) 0845 330 2898 or email [email protected].
International deliveries may be subject to customs charges. For items to be exported, the carriage charge covers packaging and delivery only. When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our online shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.
If there are additional administrative fee charged by the courier, these costs must be borne by you, we have no control over these charges and cannot predict what these may be.