Delivery and Returns

General Delivery Times
 

Due to the current global situation, shipping times are subject to frequent change and as such we are unfortunately unable to guarantee the delivery times outlined below. However, please be assured orders will be processed as soon as possible.

Location

Standard Delivery

Cost

Express Tracked Delivery

Cost

UK (except IRL)

7 Working Days

£4.95

3 Working Days

£8.50

Europe

10 Working Days

£15.00

7 Working Days

£25.00

USA and Canada

15 Working Days

£20.00

7 Working Days

£40.00

Rest of World

20 Working Days

£30.00

10 Working Days

£55.00

 

  • UK (except IRL)
  • Standard: £4.95
    7 Working Days
  • Express: £8.50
    3 Working Days
  • Europe
  • Standard: £15.00
    10 Working Days
  • Express: £25.00
    7 Working Days
  • USA and Canada
  • Standard: £20.00
    15 Working Days
  • Express: £40.00
    7 Working Days
  • Rest of World
  • Standard: £30.00
    20 Working Days
  • Express: £55.00
    10 Working Days

Orders are dispatched from our UK warehouse Monday to Friday.

Standard Delivery: Orders will be delivered by Royal Mail to UK addresses, and by a local carrier to international addresses. Weight and value restrictions do apply.

Express Delivery: Orders will be delivered by DHL and will be assigned a tracking number. A signature will be required on delivery and if for any reason an item cannot be delivered, a card will be left at the delivery address and the package will be returned to the local depot for collection or re-delivery. Any items not collected will be returned to us, and you may be liable for re-delivery charges.

To arrange delivery via British Forces Post Office (BFPO) please telephone Customer Services on (44) 0845 330 2898 or email [email protected].

Customs: International deliveries may be subject to customs charges. For items to be exported, the carriage charge covers packaging and delivery only. When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that when ordering from our online shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Returns: Royal Collection Trust Shop offers free returns on all UK deliveries, for more details please contact Customer Service on (44) 0845 330 2898 or by email [email protected]. We do not accept returned items at our shops. Items must be returned with the sales invoice within 28 days of the purchase date. Regretfully, we are unable to offer to exchange items. Due to hygiene reasons, pierced earrings and face coverings cannot be returned unless they are faulty.

In the unlikely event of non-delivery of your order, we must be notified within 28 days of the purchase date.

We strongly recommend that you retain your receipt from the local carrier until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. All returns should be sent to:

Royal Collection Enterprises
Stable Yard Cottage West
Royal Gardens Home Park
Windsor
SL4 2JQ
United Kingdom