COVID-19 Update

Further to the Government’s most recent guidance, all of our Palaces, Galleries and shops remain closed until further notice. The health and safety of our customers, teams and community is our utmost priority, and so this is a necessary decision to help protect us all. At present, our warehouse remains in operation, although on a much smaller scale and on a rotational basis in order to safeguard our staff.


Customers are still able to shop with us online, but please be aware that delivery times may be impacted in certain regions over the coming weeks. If you need to contact us regarding your order, please do so by emailing [email protected].


Thank you for your understanding, and stay safe.

Can I still place an order for online delivery?

Yes. We are following the advice of Public Health England and are still making deliveries for online orders.

If you have any other questions about ordering online, please don’t hesitate to get in touch here.

When will you reopen?

As this is a rapidly evolving situation, we are unable to confirm a date on which the Palaces, Galleries and shops will reopen, but will monitor Government and Public Health England advice.

How can I contact you?

Our Customer Service team are on hand to answer any of your questions, please email us at [email protected].