Delivery Information

TeacupsTeacups

Due to the current global situation, shipping times are subject to frequent change and as such we are unfortunately unable to guarantee the delivery times outlined below. However, please be assured orderd will be processed as soon as possible.

 Orders are dispatched from our UK warehouse Monday to Friday.

 

Location

Standard Delivery

Cost

Express Tracked Delivery

Cost

UK (except IRL)

7 Working Days

£4.95

3 Working Days

£8.50

Europe

10 Working Days

£15.00

7 Working Days

£25.00

USA and Canada

15 Working Days

£20.00

7 Working Days

£40.00

Rest of World

20 Working Days

£30.00

10 Working Days

£55.00

 

  • UK (except IRL)
  • Standard: £4.95
    7 Working Days
  • Express: £8.50
    3 Working Days
  • Europe
  • Standard: £15.00
    10 Working Days
  • Express: £25.00
    7 Working Days
  • USA and Canada
  • Standard: £20.00
    15 Working Days
  • Express: £40.00
    7 Working Days
  • Rest of World
  • Standard: £30.00
    20 Working Days
  • Express: £55.00
    10 Working Days

Standard Delivery

Orders will be delivered by Royal Mail to UK addresses, and by a local carrier to international addresses. Weight and value restrictions do apply.

Express Delivery

Orders will be delivered by DHL and will be assigned a tracking number upon dispatch. We recommend that you monitor the tracking information for updates. A signature will be required on delivery and if for any reason an item cannot be delivered it may be returned to us, and you may be liable for re-delivery charges.

BFPO

To arrange delivery via British Forces Post Office (BFPO) please telephone Customer Services on (44) 0845 330 2898 or email [email protected].

Customs

International deliveries may be subject to customs charges. For items to be exported, the carriage charge covers packaging and delivery only. When ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. If there are additional charges for customs clearance, these costs must be borne by you, we have no control over these charges and cannot predict what these may be. Customs policies vary widely from country to country, so you should contact you local customs office for further information. Please note that when ordering from our online shop, you are considered the importer of goods and must comply with all laws and regulations of the destination country of your order.

Admins Fees

If there are additional administrative fee charged by the courier, these costs must be borne by you, we have no control over these charges and cannot predict what these may be.


In the unlikely event of non-delivery of your order, we must be notified within 28 days of the purchase date.

We must be notified of any shortages and/or defects in the goods within 14 days of the delivery date.