Terms and Conditions

Local Taxes

Some items sent abroad may be subject to local taxes. These taxes are at the discretion of Customs and Excise for that particular country and are beyond the control of Royal Collection Enterprises Limited. In any event, such taxes must be paid to the Customs and Excise authority of the relevant country or countries and not to Royal Collection Enterprises Limited.

The Sale of Alcohol

Royal Collection Enterprises Limited alcoholic products can only be bought by and for individuals over the age of 18. It is illegal for under 18's to buy or attempt to buy alcohol or have alcohol bought for them. By adding a Royal Collection Enterprises Limited alcoholic product to the shopping basket, you are confirming that you are over the age of 18.

Pierced Earrings

Due to hygiene reasons, pierced earrings cannot be returned unless they are faulty.

Copyright and Picture Credits

The website and its contents are owned and operated by Royal Collection Trust, part of the Royal Household. All elements of the website and all rights therein, including but not limited to the content and general design, are protected by copyright. Some content displayed may also be subject to third-party rights. Royal Collection Trust / © HM Queen Elizabeth II 2016.

External Links

Should you choose one of these links you will be leaving Royal Collection Enterprises Limited website. Royal Collection Enterprises Limited is not responsible for the content or reliability of websites linked from this site and does not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and have no control over the availability of linked pages.

Data Protection

Royal Collection Enterprises Limited will process your personal data in accordance with the Data Protection Act 1998 and our Privacy Policy. By sending Royal Collection Enterprises Limited any messages, you consent to the processing of your personal data by Royal Collection Enterprises Limited using databases and spreadsheets for the purpose of processing your request. This may involve Royal Collection Enterprises Limited disclosing your details to regulatory bodies and/or third parties. From time to time we may also notify of other goods and/or services offered by Royal Collection Enterprises Limited or others, unless you have chosen to opt out of our mailing list. Communications of a marketing nature that you receive as a result of being on our mailing list will give you the option to unsubscribe. You are free to request this at any time.

Ordering

We will treat each order for goods, confirmed when you click on the 'Place Your Order' button on the final checkout screen, as an offer by you to purchase the goods and services subject to these Terms. We may reject or counter any offer to purchase goods and services for any reason whatsoever prior to despatch of the goods. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email but you are advised to print out the 'Order Confirmation' screen before closing the webpage. If we choose to accept your offer to purchase the goods, our written confirmation shall be our acceptance of the contract between us. In the event that we make a counter-offer to you, your written confirmation shall be your acceptance of the contract between us.

Availability, Prices and Information

Royal Collection Enterprises Limited does not promise that goods are necessarily available, and all goods are offered for sale subject to availability. The price of the goods shall be the price listed on our website on the date of your order as confirmed by us, inclusive of VAT. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges.

Goods and Services

Royal Collection Enterprises Limited warrants that all goods promoted for sale on this site are of satisfactory quality as at delivery. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description and indication of the goods. We reserve the right to: (i) make any changes in the specification necessary to comply with any applicable legal requirements; and (ii) change the specification published on this website provided this does not materially affect the quality or performance of the goods. In all other respects, and to the maximum extent permissible, Royal Collection Enterprises Limited makes no other warranties or promises about the goods, and any implied warranties are excluded to the fullest extent permitted by law.

Payment

You may pay using Visa, MasterCard, Delta, Maestro, Visa Electron or American Express. RCEL does not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering. We use encryption software in an attempt to keep the information submitted by you secure. However, we cannot guarantee that any messages transmitted over the Internet, including those that include credit card details, will not be corrupted or intercepted by a third party. To the fullest extent permitted by law, Royal Collection Enterprises Limited excludes all liability for the integrity of any messages sent to or received from Royal Collection Enterprises Limited. Royal Collection Enterprises Limited website uses GBP for all transactions. The cardholder’s bank or card issuer will decide the exchange rate to charge the customer in their local currency.

3D Secure

3D Secure (3DS) is the technical standard developed by Visa and MasterCard to combat online credit card fraud. Cardholders who have registered for Verify by Visa® or MasterCard SecureCode® use their password to validate their identity whenever they make a purchase on our website. We do not have access to your 3D Secure password.

Cancellations

If you are contracting as a consumer, you may cancel the order for goods at any time within seven working days, beginning on the day after you received the goods. Cancellation of orders will only be accepted if an email is received by shop@royalcollection.org.uk within that seven day period.  The e-mail or written notice must contain your order number, name and address. Royal Collection Enterprises Limited will confirm any cancellation by email and will repay you within 30 days from receipt of your cancellation without any further charge to you except the direct cost of returning the goods. Where the contract is cancelled, you must return the goods to us immediately and in the same condition in which you received them.

Delivery

Delivery shall be made to the delivery address supplied by you at the time of ordering. Fuller information of the delivery arrangements, including timings, can be found here. Any times quoted for delivery are approximate only and Royal Collection Enterprises Limited shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Ownership of the goods will pass to you only once we have received full payment of all sums due in respect of the goods, including delivery charges. Subject to your full payment of all sums due in respect of the goods, where an alternative delivery point is used according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person. In the unlikely event of non-delivery of your order, we must be notified within 28 days of the purchase date.

Returns

Royal Collection Enterprises Limited wants you to be totally satisfied with our goods. Our warranty contained in term 1 above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within fourteen (14) days of the delivery date; failure to so notify us will, subject to cancellation (see below), deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you, but we shall have no further liability to you. If delivery is not refused and you do not notify Royal Collection Enterprises Limited accordingly, Royal Collection Enterprises Limited shall have no liability for any defects and you shall be bound to pay for the goods. Subject to the above, we are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date.

Limitation of Liability

The limit of our liability to you is restricted to the making up of any shortfall, replacement or refund of the price of the goods as provided for in terms 8 and 9. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. In particular, we will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.

Transfer of Rights and Obligations 

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of our responsibilities under these Terms at any time.

No Waiver

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Limited Terms and Conditions of Sale

Royal Collection Enterprises Limited is a company registered in England and Wales. Registered number 02778486. Registered address: York House, St. James's Palace, London SW1A 1BQ. Registered VAT number GB597449573. By placing an order and confirming payment on the website of Royal Collection Enterprises Limited you agree to contract with us to buy the goods and services in accordance with the following terms and conditions of sale (the 'Terms') along with our Privacy Policy and our Delivery and Returns.

Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them (including emails) in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing. Royal Collection Enterprises Limited reserves the right to revise and amend these Terms from time to time. You will be subject to the Terms in force at the time that you order goods from us.

Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

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