Orders are despatched from Monday to Friday.
Shipping costs are determined by the weight of the goods ordered and by the shipping address.
Shipping options and charges are clearly displayed before you confirm your order.
We are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date.
We do not accept returned items at our shops.
For our returns address and further delivery information, including Christmas Delivery Dates and British Forces Post Office (BFPO), please click here.
The income from your purchase contributes directly to The Royal Collection Trust, a registered charity.
The aims of The Trust are the care and conservation of the Royal Collection, and the promotion of access and enjoyment through exhibitions, publications, loans and educational activities.
To explore the works of art in the Royal Collection, plan a visit to the royal residences and learn more about the many activities directly supported by your purchase, please visit the Royal Collection.